Return & Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect size selection, or personal preference.

Damaged or Material-Related Issues

Returns or refunds may only be considered if there is a genuine issue with the material or quality of the product received.

If you believe your order has a material-related issue, you must contact us within 15 days (2 weeks) of receiving your order. Requests submitted after this period may not be considered.

Approval Process

All return and refund requests are subject to review and approval. Submitting a request does not automatically guarantee a return or refund.

To request a return or refund, please provide:

• Your order number
• A clear description of the issue
• Clear photos or videos showing the material-related issue
• Any other information requested by our team

Our team will review the request and determine whether it qualifies under this policy. If approved, we will provide further instructions regarding the return or refund process.

Important Notice

Products that are not affected by a genuine material-related issue are not eligible for return or refund. We strongly encourage customers to carefully review product details before placing an order.

We reserve the right to approve or decline any return or refund request based on the circumstances and the condition of the product.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at  info@asmaaco.com